Ensuring quality in each and every aspect of service delivery is easy to state but hard to achieve. For Asset Mangers working with Cerrid we have well defined processes to measure and track the key parameters of service delivery:
- Meeting Delivery Dates: At Cerrid we track and measure each project against the stated delivery dates. Every client manager is accountable for ensuring the client projects they are working are being delivered per agreed timelines. The project delivery is monitored directly by the CEO himself.
- Data Accuracy: It is important for Investment firms to build decision making systems based on accurate data. Data inaccuracies can get introduced due to multiple reasons, primary being: incorrect data entry, data decay, and data movement. Delivery teams at Cerrid are fanatic about keeping data accurate at all times. We employ industry best practices, tools and processes to ensure we keep the promise of maintaining data accuracy for our clients.
- Communication: Quality of communication can make a big difference in delivering customer delight. To ensure excellent communication quality we use all the latest tools and technology available to interact with our clients on a regular basis.
- Domain Expertise: Investment research is our passion and we have built our experience and expertise by working with Asset Managers. We understand the nuances of CMBS, RMBS, Equities, CDO’s, REITs, etc. We have over 100 man years of experience with all the popular tools like 1010data, Trepp, Intex, SNL, SPSS, RapidMiner, SAS, and MS Excel. Our team comprise of members with strong educational background in Finance and Mathematics (CFA, MBA, CA, Engineering, Banking, Insurance). Further our continuous training program enables our employees to hone their skills and understanding of various financial securities and instruments and keep themselves updated with the market trends.